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Common Questions
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using this number on our website.
Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight!
Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add sales stemabrand@gmail.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us.
We offer a range of sizes to accommodate different body types. Specific size charts can be found on each product page.
Unfortunately we are unable to cancel or amend orders right now due to the speed we send your items out. Sorry, we know this is not ideal and we are looking into providing this in the future, but for now- please return any items you no longer wish to keep and contact the carrier for any address amendments you would like to make.
Yes, we accept returns and exchanges within 28 days of purchase, provided the item is unworn, unwashed, and in its original condition with tags attached. Please review our Return Policy for more information on the process.
Please check out our Shipping Policy at the bottom of the page. There you will find every information needed regarding Shipping & Delivery.
YES! We also ship internationally. For more information check out the Shipping Policy at the bottom of the page.
Yes, we offer customization options on select items. Check out our Customize Page at the bottom of our website. Please contact us directly via email at stemabrand@gmail.com to discuss personalized orders.
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You can reach our customer service team via email at stemabrand@gmail.com or through our Contact Us page. We strive to respond to all inquiries within 1 day.
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